Four Game Changing Strategies

 Read about Communicating - Active Communication Awareness

Read about Knowing - Perennial Business Objective of Knowing

Read about Learning - Learning Process replacing Lessons Learned

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Knowledge is Fluid

Upcycling Knowledge

Is upcycling a new term for innovating?

 When is knowledge managed?

While attending a KM conference in Boston several years ago, an attendee setting immediately behind me, asked a panel of experts, “When is knowledge managed?” The panel considered the question but did not provide an answer. What a concise and profound question! We should be able to answer it.

Engineering Competency; a Stand-alone or Aligned Initiative

Engineering competency can be a stand-alone initiative or aligned to a “knowing” business strategy. The framework of a “knowing” business strategy supplements an engineering competency framework. A “Knowing” business strategy is based on what is worthwhile for a company to know. What a company knows and applies is not necessarily all that needs to know about its products and services.  Customer dissatisfaction, warranty expenses, recalls and buybacks are symptoms of what is not known, not understood, ignored or lost.

Chicken or Egg...Learning or Knowledge...Which comes first? 

…Unlike the chicken-egg circular cause and effect, learning ensures knowledge, but knowledge does not necessarily ensure learning. There must be a learning aptitude and mechanism for existing knowledge to be adopted or internalized by any of us. If the knowledge does not exist, the same learning aptitude can discover new knowledge through experimentation and even accidental incidents…

[The first question suggests another question.] …Does managing learning in an enterprise come before managing knowledge? …If learning is beneficial for us, then learning should be beneficial for an enterprise. Like people, an enterprise needs a learning aptitude (culture) and learning mechanism (visible learning process). Even if employees are individually learning, the enterprise may not, resulting in rework, remediation, rediscovery, reinvention and customer dissatisfaction…