Wieneke & Wieneke, Inc. / Copyright 2013
When an enterprise is unaware of the importance of augmenting individual knowhow with written
knowledge, the enterprise is left vulnerable...
Verbally handed down knowledge will diminish knowhow
(depth of understanding) over time
With little written knowledge, the enterprise will need to
deploy their experts to mentor and troubleshoot, sacrificing
new product or services development, documenting
knowledge or keeping up with new technologies
If the enterprise has only automated their written
knowledge, fundamental understanding may never be
realized for that topic
Maintaining a balance between knowhow and written knowledge
is essential to the success of any enterprise.
Cost of doing Business or Symptoms?
Is rework, high scrap rates, high warranty expenses, customer dissatisfaction, field campaigns, buy-back
activities and lost customers a cost of doing business or symptoms?
Although most reply symptoms, there are many organizations
where these are considered a cost of doing business.
We believe the root cause of each symptom is either...
The large green triangle in the image on the left hand side of the
screen represents categorically what needs to be known. The
smaller lighter green triangle represents what is known. The
difference in areas between the 2 triangles represents what is not known or needs to be learned. These
symptoms can be minimized with an ACTIVE Knowledge Management Process.
Solutions - Business Cases...