Wieneke & Wieneke, Inc. / Copyright 2013
Knowledge Acquisition Methods Workshop
Duration: 3 days
Course participants experience and apply various knowledge acquisition
methods to discover and document business decisions in a particular
business process. The knowledge acquisition methods include inquiry
and documentation techniques used by Interviewers before, during
and after interviewing sessions with subject matter responsible people
The interpersonal awareness and skills developed during the course
have applications beyond acquiring knowledge through interviewing
sessions. The course provides learning opportunities in active
communications including appreciative inquiry and active listening,
positive visualization, situational inquiry methods, body language
signals and human information processing preferences.
Benefits of Knowledge Acquisition Methods:
Improved interpersonal awareness and skills
Subject matter expert’s knowledge documented allowing their transition into another role
Knowledge documented that might otherwise be lost through attrition
General performance raised approaching an expert level
Business knowledge modeled in a form that business partners and developers can understand
Business rules identified, organized, shared and reused
Current state of business activities mapped to future states
Knowledge documented as business requirements
Continual improvement of documented business processes
This course will take the student through the basics of inquiry, listening, understanding, analyzing
and documenting knowledge. This interactive course presents a proven, 12-step process for
acquiring knowledge through short lectures, interactive scenarios, group discussions, and hands-on
exercises on the following topics:
Preparing for, conducting and closing a knowledge acquisition interview session.
How and why an Interviewer needs a positive and appreciative attitude before an interviewing
How and why an Interviewer needs to build rapport and trust with the Expert.
How to effectively respond to the Expert and help them remember details and order of their
How to structure and document knowledge for immediate sharing and reuse (adopting and
How to document decisions to be incorporated in a job-aid application (software).
How combinations of the four human information processing strategies affect the amount of
input information you require, the format of input information you prefer, the method you use
to process information, and the action you will typically take.
How to more effectively facilitate discussions around business concepts, processes, and