Wieneke & Wieneke, Inc. / Copyright 2013  
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Knowledge Acquisition Methods Workshop Duration:   3 days Description: Course participants experience and apply various knowledge acquisition methods to discover and document business decisions in a particular business process. The knowledge acquisition methods include inquiry and documentation techniques used by Interviewers before, during and after interviewing sessions with subject matter responsible people (Experts). The interpersonal awareness and skills developed during the course have applications beyond acquiring knowledge through interviewing sessions. The course provides learning opportunities in active communications including appreciative inquiry and active listening, positive visualization, situational inquiry methods, body language signals and human information processing preferences. Benefits of Knowledge Acquisition Methods: Improved interpersonal awareness and skills Subject matter expert’s knowledge documented allowing their transition into another role Knowledge documented that might otherwise be lost through attrition General performance raised approaching an expert level Business knowledge modeled in a form that business partners and developers can understand Business rules identified, organized, shared and reused Current state of business activities mapped to future states Knowledge documented as business requirements Continual improvement of documented business processes Objectives: This course will take the student through the basics of inquiry, listening, understanding, analyzing and documenting knowledge.  This interactive course presents a proven, 12-step process for acquiring knowledge through short lectures, interactive scenarios, group discussions, and hands-on exercises on the following topics: 1. Preparing for, conducting and closing a knowledge acquisition interview session. 2. How and why an Interviewer needs a positive and appreciative attitude before an interviewing session begins. 3. How and why an Interviewer needs to build rapport and trust with the Expert. 4. How to effectively respond to the Expert and help them remember details and order of their decisions. 5. How to structure and document knowledge for immediate sharing and reuse (adopting and adapting knowledge). 6. How to document decisions to be incorporated in a job-aid application (software). 7. How combinations of the four human information processing strategies affect the amount of input information you require, the format of input information you prefer, the method you use to process information, and the action you will typically take. 8. How to more effectively facilitate discussions around business concepts, processes, and decisions.
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