Wieneke & Wieneke, Inc. / Copyright 2013
COMMUNICATING - Active Communication (Speaking and Listening) Awareness
Communicating is the heart of the four strategies and needs to be addressed first.
Communicating with each other is fundamental:
People adopt different information processing preferences
Being aware of each other's preferences can improve how we communicate and
With this awareness, team effectiveness is immediate because people do NOT
need to change
An individualized report detailing preferences initiates the awareness
KNOWING - Perennial Business Objective Of Knowing
All enterprises (organizations, businesses, institutions) are knowledge based.
An enterprises’ knowledge is held by their executives and employees, and
embedded in their processes, products or services.
At issue is what the enterprise collectively...
1. NEEDS to know,
2. actually KNOWS and
3. effectively APPLIES.
LEARNING - A Learning Process Replacing Lessons Learned
An enterprise learning process, the 3rd strategy, ensures relevant, actionable learnings
and preventions are readily available for future adoption and adaptation by any
employee. An enterprise learning process ensures...
1. actionable learnings and
2. preventions to lessons
...are inserted into the enterprise's intellectual capital by subject matter responsible
employees for future adoption and adaptation by any employee.
The essence of enterprise learning is someone besides the initial learner adopting and
adapting a new learning or prevention to a lesson.
Working - Knowledge Embedded Workflow
Having a foundation of Communicating, Knowing and Learning, the final strategy focus
is effectively managing and applying what is known to work. An ACTIVE knowledge
Delivers relevant and vetted knowledge to the Knowledge Receiver’s workflow,
Is ASSESSMENT centric rather than DOCUMENT centric
Employs a inquiry-appraisal-evidence model rather than a library model
The knowledge is structured ensuring inclusiveness and allowing conversion to
The answers to these questions are automatically assessed and the Knowledge
Receiver is directed to the next step or predetermined remediation.
Engages employees and Management
Is visible in the organization’s processes and products or services.
Solutions - Strategies...